FAQ

Surf to https://impact.street-smart.be/signup and answer the questions. To complete the registration you will receive a confirmation email asking you to set up a password. Check your spam or junk folder if you haven’t received the mail.

To create an account on StreetSmart Impact you must first receive an invitation mail from your organisation. When you receive this mail you can set up your own account and password. You can log in to your StreetSmart Impact account on the webplatform or the app. Go to https://impact.street-smart.be/login and download the StreetSmart Impact app.  Log in with your StreetSmart Impact account using your e-mail address and password. To ensure access protection when using the app you will be asked to set up a pincode.  You can also choose to use biometric verification for access protection.

The first time you log in to StreetSmart Impact you will need to use your account details (email address & password). Once you are logged in you will be asked to set up a pincode.

You will need to enter this pincode each time you return to the app. The pincode ensures that only you can access the app, making secure  all the details you have registered.  If you don’t use the app for a long time you will be asked to log in again with your account details and create a new pincode.

Surf to https://impact.street-smart.be/forgot-password or in the app click on ‘Password forgotten’ and enter your e-mail address. You will receive a link to set up a new password. Check your spam or junk folder if you haven’t received the mail.

When you don’t receive the mail there are several options:

• Check your spam and junk folders.
• Check you used the right e-mail address.
• When your e-mail address matches with the e-mail address where the invitation or confirmation was sent, surf to https://impact.street-smart.be/forgot-password and fill in your e-mail address again.  Once your password is reset you will have access to StreetSmart Impact again.

Is there something wrong with the log in? There can be a number of reasons:

• An incorrect password. Check your password or enter it again.
• You are not a member of an organisation. The administrator has not (yet) given you access to the StreetSmart Impact platform.
• The organisation that you represent is inactive and no longer works with StreetSmart Impact.

StreetSmart Impact is available in Albanian, Dutch, English, French, Greek, Polish, Romanian and Spanish. You can manually change languages on the web platform. On your smartphone it will automatically default to the same language as your smartphone. If your smartphone isn’t in one of the StreetSmart Impact languages, the app will default to English.

The inclusion of a VAT number is not necessary. Adding a Visa card number will facilitate the monthly payment of the licence fee as the costs will be settled automatically. If the licence is not paid your access to StreetSmart Impact will be blocked.

You cannot cancel your organisation from StreetSmart Impact yourself.  Instead, send a request mail to  info@street-smart.be and we will remove your organisation within 24 hours.  Once the organisation has left, none of the colleagues will have access to their account.

Take Note! After the organisation is removed, the gathered data will be available only for a short time and then permanently deleted. It cannot be recovered.

To add colleagues to your organisation you will need to send them an invitation by e-mail. Only the administrator can add new members via the web platform to the organisation.

1. Click on the ‘Members’ menu.
2. Click on ‘Invite user’.
3. Fill in your colleague’s e-mail address and assign them a role.
4. Click on ‘Send invitation’.

You have a choice between five roles. The StreetSmart Impact data access that each user has depends on their role. In this way you can also guarantee data protection within your organisation. Not all colleagues should need or may have access to the same data.

• Administrator & Team leader: Has full access to the web platform and the app.
• Administrator: Manages the organisation but does not have access to the young people’s personal data.
• Team leader: Manages a team and has full access to the young people’s personal data and some special functionality.
• Youth worker: Has access to team reporting and the young people’s personal data.
• Volunteer: Has no access to team reporting and only limited access to personal data via the website.

A colleague’s role can only be changed by the platform administrator. Both the colleague and the administrator can change the individual’s profile information.

1. Click on the ‘Members’ menu.
2. Use the search button to find the colleague and open the profile information by clicking on his/her name.
3. Click on the options list under the colleague’s name and select the relevant role.
4. Click on save.

When a colleague is no longer active in your organisation the administrator can ensure that he no longer has access to the organisation’s StreetSmart Impact data. This option can be reversed at any time.  You can re-activate a colleague and give them access to their account following the same steps.

Take Note! An inactive colleague will still have a licence for the remainder of the month they were made inactive.  Their licence will become inactive from the following month.

1. Click on ‘Members’ menu.
2. Use the search button to find your colleague and open their profile information by clicking on their name.
3. Set your colleague’s status to inactive by clicking on the switch button.

In an organisation there can be different teams set up by the administrator. The administrators and team leaders can assign colleagues to these teams.

Personal information from a youngster is only available for members of the team which the youngster is linked to. For example colleagues only see the data of the young people they work with, so that you can regulate data protection within your organisation.

Both youth workers and young people can be in multiple teams.

Only the administrator can create a team in an organisation. He or she can create multiple teams.

1. Click the ‘Teams’ option at the top right by pressing on the arrow.
2. Click on ‘Create a team’.
3. Give your team a name and a description. There is an option to upload a photo.

Yes, you can be part of more than one team.  In the app select the appropriate team when creating a topic. Also on the web platform select first the team in which you want to collect data or make changes.

1. Click the ‘Teams’ option at the top right by pressing on the arrow.
2. Select the team you want.

Only team leaders can add a colleague to a team.  To do this the colleague must first be registered as a member of the organisation.

1. Click on the ‘Team members’menu.
2. Click on ‘Add’.
3. Use the search button to find the colleague that you want to add.
4. Select the colleague.
5. Click on ‘Add’.

Only the team leader can remove a colleague.

Take Note! A colleague who is removed from a team remains a member of the organisation. The colleague will no longer have access to the data registered within the team.

1. Click on the ‘Team members’ menu.
2. Use the search button to find the team member and click on their name to open their profile information.
3. Click on ‘Remove from team’.

Adding locations to your team shows you where activities are organised by your team. Only team leaders can add locations.

1. Go to the ‘Locations’.
2. Click on ‘Add location’.
3. Give the location a name, fill in the address and add a location description.  You can also add a photo.
4. Click on save.
5. Click on the ‘My team’ member.

Only the team leader can make a location inactive.

Take Note! If a location is inactive, all the registered data is not deleted.  That means that your reporting from this location can still be accessed but you cannot register new activities from this place.

1. Click on the ‘My team’ menu.
2. Go to the ‘Locations’ tab.
3. Find the location using the search option and click on the name of the location.
4. Click on ‘Inactivate’.

When a team is no longer active in the organisation, the administrator can remove the team.  Once the team is removed, the team leader will not have access to the data collected within this team.

Take Note! If a team is removed, all the registered data from that team will also be removed.

1. Click on the ‘My team’ menu.
2. Go to the ‘Team’ tab.
3. Go to the switch button on the top right to remove the team.

No. You have no access to personal information registered within other teams.

To register a youngster in a team, create a participant’s profile. You can do this on the web platform but also in an activity on the app using the shortcut key.

On the web platform

1. Click on the ‘Participants’ menu.
2. Click on ‘Create a profile’.
3. Fill in the (nick) name of the participant and, if known, gender and birth date. You can also upload a profile photo.
4. Click on ‘Create’.
5. Find the participant using the search button and click on their name.
6. Complete the participant’s profile using the ‘Information’ tab.

In the app

1. Click on the ‘Activity’ menu.
2. Click on the activity where you want to add the new participant.
3. Go to ‘Participants’ and click on ‘Edit’.
4. Click on the plus (+) icon on the top right.
5. Fill in the (nick) name and, if known, gender and birthdate of the participant.  You can also upload a profile photo.
6. Click on ‘Create a new profile’.
7. Complete the participant’s profile by search for their name in the ‘Participants’ menu.

In the app (alternative)

1. Click on the ‘Participants’ menu.
2. Click on the plus (+) icon on the top right
3. Go to ‘Participants’ and click on ‘Edit’.
4. Fill in the (nick) name and, if known, gender and birthdate of the participant.  You can also upload a profile photo.
5. Click on ‘Create a new profile’.
6. Complete the participant’s profile by search for their name in the ‘Participants’ menu.

Yes, you can assign a participant to different teams. This function ensures that you don’t have to make two accounts for the same participant in your organisation.

Take Note! Only the profile data and notes to be explicitly available between all teams will be shared.

On the web platform

1. Click on the ‘Participants’ menu.
2. Using the search button, find the participants name and click on it.
3. Go to the ‘Information’ tab.
4. Click on ‘Edit teams access’.
5. Select the team to which the participant belongs.
6. Click on ‘Add’.

A social contact with a participant can be added via the web platform or the app by following the steps below.

On the web platform

1. Click on the ‘Participants’ menu.
2. Using the search option find the participant and click on their name.
3. Go to the ‘Contact’ tab.
4. Click on ‘Add contact’.
5. Fill in the first name and family name, the type of social contact and any additional information.
6. Click on ‘Add contact’.

In the app

1. Go into an activity and find the profile of the participant to add an individual evaluation.
2. Go to ‘Social map’ and click on ‘See more’.
3. Click on ‘Add contact’.
4. Fill in the first name and family name, the type of social contact and any additional information.
5. Click on ‘Create a new profile’.

All recorded notes relating to a participant can only be found on the web platform.  You can look for a specific note by using the filters (date, subject, life event, visibility).

1. Click on the ‘Participants’ menu.
2. Find the participant using the search button and click on their name.
3. Go to the ‘Remarks’ tab.
4. Search for the note using the search button or the filters.

When an unknown or unregistered young person participates in an activity you can record this person as an ‘anonymous participant’. You can add them to the activity but you can’t add an evaluation for them.

An anonymous participant is counted in the total number taking part in an activity. If you want to add more details then you must register the individual by making a participant profile.

Whenever you make two profiles for the same person you can merge these. All collected data and the most recent profile details are saved.

1. Click on the ‘Participants’ menu.
2. Find the participant’s name using the search button and click on their name.
3. Go to the ‘Information’ tab.
4. Click on ‘Merge with another profile’.
5. Select the name of the second profile.
6. Click on merge.

A participant who will not be followed, permanently or temporarily, can be de-activated or removed by the team leader.

Take Note! A deactivated participant will not appear in the app and can no longer be registered for an activity.  The team leader can re-active the profile.

Take Note! When a participant is definitively removed, all the previous details for this person will be deleted. Only their registered presence in earlier activities will remain anonymously.

1. Click on the ‘Participants’ menu.
2. Find the participant using the search button and click on their name.
3. Go to the ‘Information’ tab.
4. Click on the switch button at the top to de-active the participant.  Click on the Bin to permanently delete the participant.

You can create an activity on the web platform and in the app by following the steps below.

On the web platform

1. Click on the ‘Activities’ menu.
2. Click on ‘Create an activity’.
3. Select the activity type, location, date and time of the activity.
4. Click on ‘Next’.
5. Complete the activities details: team members, participants, topics.
6. (optional) Indicate if the activity is repeated.  If yes, it will be automatically duplicated until the selected end date as either a daily, monthly or annual event.

In the app

1. Click on the 'Activities’ menu.
2. Click on the plus (+) icon on the top right.
3. Select the team, type of activity, location, date and time of the activity.
4. Click on ‘Create’.
5. Click on the acitivity to complete the details by adding participants and topics.

When the activity type isn’t shown in the options list it means that this type hasn’t been added by the administrator of your organisation.  The administrator can add activity types by using the ‘Personalise your details’ tab on the web platform. Click here to see how to change data options.

When the location isn’t shown in the options list it means that this location hasn’t been added by the administrator, team leader or administrator/team leader of your organisation.  They can at any time add a location to a team. Click here to see how to add a location.

Yes. Via the web platform you can remove an activity providing there are no participants registered for this specific activity. If there are participants you will see a fault message. You will then need to remove all the registered participants before continuing.

1. Click on the 'Activities’ menu.
2. Find the activity using the search button and click on the activity.
3. Go to the ‘Details’ tab.
4. Click on ‘Remove activity’.
5. Confirm that you want to remove the activity.

You can find an overview of your activities on the web platform and in the app.

On the web platform

In the 'Activies' menu you can find all the activities planned for your team. You can filter the activities by ‘all’, ‘past’ or ‘upcoming’. In the overview you can sort by oldest or newest date order.

Are you looking for a specific activity?  Use the search button and enter the activity type or the location to make it easier to find the one you are looking for.

In the app

In the 'Activity’ menu you will find all the activities planned for your team.  You can filter by ‘All activities’ or ‘My activities’*.  The app shows a fixed number of past and upcoming activities.  Click on ‘See more’ to view all the activities.

*Do you want to know the difference between ‘All activities’ and ‘My activities.’?  Click here.

In the StreetSmart Impact app you can filter the overview between ‘All activities’ and ‘My activities’.

• When you select ‘All activities’ you will see all the activities from your team.
• When you select ‘My activities’ you will only see the activities in which you have been added as a team member, via the web platform.

Click here to see how to add a team member to an activity.

You can add a note to an activity on the web platform or in the app.  in de app.

On the web platform

1. Click on the 'activities’ menu.
2. Find the activity using the search button and click to open it.
3. Go to the ‘Details’ tab.
4. Right click and select ‘Create a note’.
5. Give your note a title. Select the topic, who can see it, and indicate if the note is important (“life event”).
6. Click on ‘Create’.

In the app

1. Click on the 'Activities’ menu.
2. Find the activity and click to open it.
3. Go to the ‘Remarks’ and click on ‘Add’.
4. Give your note a title and select who can see it.
5. Click on ‘Add note’.

This can only be done on the web platform.  A team member who has been added to an activity can find this activity under ‘My activiteiten’ in the app.

1. Click on the 'Activities’ menu.
2. Use the search button to find the activity and click to open it.
3. Go to the ‘Team members’ tab.
4. Click on ‘Add team member’ on the top right.
5. Select your colleague/s.
6. Click on ‘Add’.

A participant can be added to an activity on the web platform or in the app. Is the participant not yet registered?  Add the youngster as an ‘anonymous participant’ or create a participant profile via the shortcut key.

On the web platform

1. Click on the ‘Activities’ menu.
2. Use the search button to find the activitya nd click to open it.
3. Go to the ‘Participants’ tab.
4. Click on ‘Add participants’ on the top right.
5. Select the participant/s.
6. Click on ‘Add’.

In the app

1. Click on the ‘Activities’ menu.
2. Find the activity and click to open it.
3. Go to the ‘Participants’ and click on ‘Edit’.
4. Select the participant/s.
5. Click on ‘Save’.

A topic can be added to an activity on the web platform or in in the app.

On the web platform

1. Click on the ‘Activities’ menu.
2. Find the activity using the search button and click to open it.
3. Go to the ‘Topics' tab.
4. Click on ‘Add Topic’ on the top right.
5. Select the topic/s.
6. Click on ‘Add’.

In the app

1. Click on the ‘Activities’ menu.
2. Find the activity and click to open it.  
3. Go to ‘Topics’ and click on ‘Add’.
4. Select the topic/s.
5. Click on ‘Add topic’.

Is a specific topic not shown in the options? Check first if this topic has been added to the activity.  Only then can you select it. Does the topic also not show in the general options?  Then it means that this topic has not been added by the administrator from your organisation.  The administrator can add topics using the ‘Personalise the details’ tab on the web platform.

The ‘URL attachment’ is not compulsory but allows you to add a link to a website, YouTube, a meeting in Zoom or Teams etc to your activity.  The youngster who uses the StreetSmart Impact app and has been invited to an activity with a URL can also see the URL.

No, a youngster doesn’t have to take part in all the topics of an activity. When creating an acitivty you can state which topics will be organised within it.  You can simply assign to the youngster the topics that they took part in.

Indicating which topic(s) a participant took part in can be done on the web platform or in the app.  Go to the participant’s name in the relevant activity to register an individual evaluation and follow the steps shown.

On the web platform

1. Click on ‘Add topic'.
2. Select the topic(s) in which the youngster took part.
3. Click on ‘Add topics’.

In the app

1. Click on ‘Show topics’.
2. Select the topic(s) in which the youngster took part.
3. Click on ‘Add topics’.

Is a specific topic not shown in the options? Check first if this topic has been added to the activity.  Only then can you select it. Does the topic also not show in the general options?  Then it means that this topic has not been added by the administrator from your organisation.  The administrator can add activities using the ‘Personalise the details’ tab on the web platform.

A topic can’t be evaluated. You can only register which topic(s) the youngster took part in.

In StreetSmart Impact you can’t do a group evaluation. The web platform and the app only give you the possibility to make an individual participant evaluation.  Via the web platform it is possible to see a group report at the activity level.  This allows you to know more about ages, genders, moods and skills of the participants at that activity.

1. Click on ‘Activities’ menu.
2. Find the activity using the search button and click to open it.
3. Go to the ‘Reporting’ tab.
4. Analyse the graphs.

No problem! In the app the last registered evaluation is saved. If you made a mistake, you can log a new evaluation.  Also on the web platform it’s easy to correct your mistake.

On the web platform

1. Click on the ‘Participants’ menu.
2. Find the participant using the search button and click on their name.
3. Go to the ‘Evaluations’ tab.
4. Click on the activity in which the youngster’s evaluation needs to be changed.
5. Change the mood, skills, goals, social map, other evolutions or assign topics.

No. You cannot see who has registered the information. Only notes have the name of the person who added them. You can see which youth workers were present providing they were added to the activity on the web platform.

Click here to see how you can view the team members present at an activity.

Yes. Multiple youth workers can at the same time log the same individual evaluation.

Take Note! Only the details from the last registered evaluation are saved.

In the app it’s true that you won’t see the image you uploaded during an individual evaluation.  In this way we avoid the app using too much of your gsm’s memory.  You can see all the images via the web platform, in the youngster’s participant profile.

1. Click on the ‘Participants’ menu.
2. Find the participant using the search button and click on their name.
3. Go to the ‘Images’.

You can evaluate the mood on the web platform and in the app.  Go to the participant’s name in the relevant activity to register an individual evaulation and follow the steps shown.

On the web platform

1. Click on the options list.
2. Select the mood of the youngster.

In the app

1. Click on ‘Register mood’.
2. Indicate how the youngster is feeling using the mood circle.
3. Click on ‘Register mood’.

You can evaluate a participant’s skill on the web platform or in the app.  Go to the participant’s name in the relevant activity to register an individual evaulation and follow the steps shown.

On the web platform

1. Click on ‘Evaluate skills’.
2. Select the skill that you want to evaluate.
3. Select how confidant the youngster is in learning the skill.
4. Select whether there is visible progress.
5. Click on ‘Evaluate skills’.

In the app

1. Click on ‘Evaluate skills’.
2. Select the skill that you want to evaluate.
3. Select how confidant the youngster is in learning the skill.
4. Select whether there is visible progress.
5. Click on ‘Register an evaluation’.

When a skill isn’t included in the options, it means that the administrator from your organisation hasn’t added it to the list. The administrator can add skills using the ‘Personalise the details’ on the web platform. Click here to see how to change the data options.

You can evaluate a social contact on the web platform or in the app.  Go to the participant’s name in the relevant activity to register an individual evaulation and follow the steps shown.

On the web platform

1. Click on ‘Evaluate a social contact’.
2. Select the social contact that you want to evaluate.
3. Select how often the youngster meets this person (frequency).
4. Select how the youngster feels with this person (mood).
5. Select how this person influences certain aspects of the youngster’s life (helpfulness).
6. Click on ‘Evaluate’.

In the app

1. Click on ‘Evaluate relationship’.
2. Select the social contact that you want to evaluate.
3. Select how often the youngster meets this person (frequency) and click on ‘Next’.
4. Select how this person influences certain aspects of the youngster’s life (helpfulness).  Not all aspects need to be evaluated.  Swipe right when done and click on ‘Next’.
5. Selecteer how the youngster feels with this person (mood).
6. Click on ‘Register evaluation’.

You can evaluate the other occupations by a participant on the web platform or in the app.  Go to the participant’s name in the relevant activity to register an individual evaluation and follow the steps shown.

On the web platform

1. Click on the options list.
2. Select how often the youngster is at the specific place (‘never’, ‘seldom’, ‘sometimes’, ‘often’, ‘always’).

In the app

1. Go to ‘Other evolutions’ and click on ‘Register an evaluation’.
2. Select how often the youngster is at the specific place (‘never’, ‘seldom’, ‘sometimes’, ‘often’, ‘always’).
3. Click on ‘Register an evaluation’.

When a measure of other evolution isn’t shown in the options, it means that the administrator of your organisation hasn’t added it to the list.  The administrator can add measures of other evolutions using the ‘Personalise the details’ tab on the web platform. Click here to see how to change the data options.

The social map for a participant shows their social network in a map.  You create a social map with the most important people in their network and, together with the young person, evaluate them.

Click here to see how to add a social contact to a participant. The relationship of the most important people in the youngster’s network are evaluated.  Click here to see how to evaluate a social contact.

You can create a goal for a participant on the web platform or in the app.  Go to the participant’s name in the relevant activity to register an individual evaulation and follow the steps shown.

On the web platform

1. Click on ‘Create a goal’.
2. Describe the goal.
3. Select the type of goal.
4. Select the time frame for the goal.
5. Click on ‘Add a Goal.

In the app

1. Click on ‘Add a goal’.
2. Describe the goal.
3. Select the time frame for the goal.
4. Select the type of goal.
5. Click on ‘Add a goal’.

When the goal type doesn’t appear in the options, it means that the administrator from your organisation hasn’t added it to the list.  The administrator can add goal types in the ‘Personalise the details’ tab on the web platform. Click here to see how to change the data options.

You can evaluate a goal on the web platform or in the app.  Go to the participant’s name in the relevant activity to register an individual evaulation and follow the steps shown.

On the web platform

1. Click on the ‘Evaluation’ options list from the goal that you want to evaluate.
2. Select whether there is visible progress.

In the app

1. Click on the goal that you want to evaluate.
2. Indicate if progress has been made.
3. Click on ‘Register an evaluation’.

You can close a goal on the web platform and in the app.  Go to the participant’s name in the relevant activity to register an individual evaulation and follow the steps shown.

On the web platform

1. Click on the ‘Status’ options list for the goal that you want to close.
2. Select the status of the goal: ‘Failed’, ‘Achieved’ of ‘Cancelled’.

In the app

1. Click on the goal that you want to close.
2. Click on ‘Close goal.
3. State whether the goal was succesfully achieved or not.  Click on ‘Remove goal’ if you want to delete it.

No. Once you close a goal it is no longer visible in the app. On the web platform you can continue to view all the registered details of a goal.

A reminder helps you not to forget important things connected to a specific participant.  You can create a reminder on the web platform or in the app.

Take Note! Only reminders made in the app can be converted to notes later.  A reminder created on the web platform can’t be converted to a note so only use this if you need to temporarily remember something.

Take Note! In the app you can only create a reminder in the individual evaluation of a participant.

You can create a reminder on the web platform and in the app by following these steps.

On the web platform

1. Click on the bell icon on the top right.
2. Click on ‘Create a reminder’.
3. Add a title.
4. Click on ‘Create’.

In the app

1. To create a reminder in the app, you must be in an individual evaluation.
2. Click on the bell icon.
3. Add a title and select a topic.
4. Click on ‘Add reminder’.

You can consult your reminders on the web platform or on the app.  Reminders made on the web platform show up on the app and vice versa.

• On the web platform click on the bell icon top right to see an overview of all your reminders.
• In the app click on the ‘Reminders’ menu to see an overview of all your reminders.

You can complete a reminder on the web platform or in the app.  When you have completed a reminder, it will be deleted and you will no longer be able to see it.

On the web platform

1. Click on the bell icon in the top right corner.
2. Click on the reminder you want to complete.
3. Click on ‘Mark as completed’.

]In the app

1. Click on the ‘Reminders’ menu.
2. Click on the reminder that you want to complete.
3. Click on ‘Mark as completed’.

You can turn a reminder into a note on the web platform or in the app. Important! You can only create a note from a reminder that has been made in the the app within an individual evaluation for a specific participant.

On the web platform

1. Click on the bell icon in the top right corner.
2. Click on the reminder that you want to turn into a note.
3. Write your note, select who can view it and mark if it is a life event.
4. Click on ‘Create note’.

In the app

1. Click on the ‘Reminders’ menu.
2. Click on the reminder that you want to turn into a note.
3. Write your note, select who can view it and mark if it is a life event.
4. Click on ‘Make note’.

Notes can be created on an individual level or on an activity level:

• Click here to see how to create a note for an activity.
• Click here to see how to create a note for a participant.

You can find your notes on the web platform. Notes are not visible in the app.

• Notes for an activity can be found in the activity itself under location reporting.
• Notes for a participant can be found in the participant’s profile under individual reporting.

A life event is an event that has a big impact on the young person.  Whenever you indicate on a note that this was a life event, this will be highlighted on the individual report and on the location report.

StreetSmart Impact generates reporting on 4 levels:

1. Location reporting: The reporting of activities that are organised in a specific location.  You will get an overview of the number of participants, their profile (age, gender), their mood and life events, the registered activity notes and the topics that were organised at this location. This reporting can help you to prepare an activity at this location.
2. Activity reporting: The reporting of the participants who took part in a specific activity.  You will get an overview of the number of participants, ages, mood and skills that were evaluated.  This reporting can help you evaluate an activity.
3. Individual reporting: The reporting of the activities and topics that a specific participant took part in.  You will get an overview of the evolution (mood, skills, goals, social map and other evolutions) of the young person over a specified period.  This reporting can help you to monitor individuals and refer to in team meetings.
4. General reporting: The reporting of the general details and data registered within your organisation.  You will get to know more about activities, the participants’ profiles, topics that are organised and the evaluations of the youngsters.  This reporting can help you to measure the impact of your organisation (weekly, monthly, yearly).

The general reporting can be found on the web platform.  Do you need a specific report?  That can be done!  By using the filters (time frame, teams, location, age group, team leader, activity sort and activity lable) you can easily find the graphs that you need.

On the web platform

1. Click on the ‘Reporting’ menu
2. Use the filters of your choice.

The activity reporting can be found on the web platform.

On the web platform

1. Click on the ‘Activities’ menu.
2. Click on the activity where you want to see the reporting.
3. Go to the ‘Reporting’ tab.

The location reporting can be found on the web platform.

On the web platform

1. Click on the ‘My team’ menu.
2. Go to the ‘Location’ tab.
3. Click on ‘See reporting’ next to the location where you want to see the reporting.

The individual reporting can be found on the web platform. Do you need a specific report?  That can be done!  Select the time frame and you will easily find the graph you need.

On the web platform

1. Click on the ‘Participants’ menu.
2. Click on the profile of the participant that you want to see the reporting.
3. Go to the ‘Reporting’ tab.

No, the StreetSmart Impact app does not give the reporting possibility.  Consulting the reporting is done via the web platform.

Yes, anonymous participants are also included in the reporting.  An anonymous participant is only included in the graphs that relate to the contact that youth workers had with the participants.

The day’s statistics give a short overview of the activities in your StreetSmart Impact organisation.  The graph gives the number of participants, activities and their topics on a monthly and yearly basis.

The red and green numbers and arrows show the difference from the previous month and year.  Have the numbers fallen?  Then the number is in red and the arrow points downwards.  Have the numbers risen?  Then the number is in green and the arrow points upwards.

You can export different types of data from the StreetSmart Impact web platform. Here is an overview of the data that you can export and where to find them:

• All activities (organisation-wide): An overview of all upcoming and past activities from all the teams in the organisation. Only available to administrators. Click on the ‘Download’ menu and select ‘Download all activities’.
• Team notes: An overview of all notes, both individual ones as well as those from activities inside your team.  Only activities that are available inside the team are included; notes that are for 1 team member only are excluded.  Click on the ‘Download’ menu and select ‘Download all team notes’.
• Participants and evaluations: An overview of all registered participants within your team and the related evaluations.  Click on the ‘Participants’ menu and select either ‘Download participants’ or ‘Download evaluations’.
• Activities (team level): An overview of all upcoming and past activities.  Click on the ‘Activities’ menu and ‘Download’.
• Reports and charts: You can download all reports and lists by clicking on the download symbol.  The location, activity, individual and general reporting can be found here.

Charts are automatically displayed as a .png image. Participant, evaluation and activity summaries are exported as .json files. You can convert these JSON files to Excel or CSV format yourself using free online tools (see below).

Option 1: Use a free online converter

• Go to https://www.convertcsv.com.
• Click on ‘Convert JSON to CSV/Excel’.
• Upload your JSON file.
• Click on ‘JSON to Excel’.
• Download the new Excel file and continue working in Excel.

Option 2: Import the JSON file directly into Excel

• Open Excel > Data > Get data > From file > From JSON.
• Follow the steps in the Power Query editor to convert your data to a table.
• Open nested columns via the arrows.
• Click ‘Close and load’ to open the data in Excel.

You can find more info in the video below or in the manual.

• Import both datasets via Power Query.
• Retain the participant ID in both datasets.
• Choose ‘Merge queries’.
• Select the corresponding field.
• Choose a merge type (e.g. Left Outer).
• Click the arrows to open the desired info.

You can find more info in the video below or in the manual.

• Select your table > Insert > Pivot table.
• Excel opens a new tab.
• Drag fields to rows/columns/values.
• Build your analysis, e.g. participants by gender or activity type.

You can find more info in the video below or in the manual.

• Download the participant data from StreetSmart Impact.
• Convert the JSON file via convertcsv.com.
• Remove redundant columns.
• For each field, retain only:
  - The column with entered value.
  - The field name as the title of that column.
• Convert the dataset to a table.
• Link via ‘Merge queries’ to intervention data.

You can find more info in the video below or in the manual.

The web platform is only available online. The StreetSmart Impact app is available online and offline.

Data that you enter offline into the app is therefore registered.  When you next go online your entered data will synchronise with the online database.

Take Note! When you work offline with multiple youthworkers in the same team, you won’t see what each team member has entered whilst you or they are offline.  Take care that you don’t duplicate the registering of information.

No, the planned activities can’t be synchronised with other agendas (such as Outlook).

You can fully customise the StreetSmart Impact environment to fit the manner of working in your organisation and team.  By personalising the data lists and profile details you can select which data and details from the young people you would like to track.  The personalisation of the lists is done both at the organisation level and at the team level.

The administrator from your organisation can customise the StreetSmart Impact data lists and profile details. They can add and delete options.

Here is an overview of the data lists and profile details that can be modified:

Data option

1. Click on the ‘Personalise details’ menu.
2. Go to the ‘Data options’ tab.
3. Click on the ‘Details sort’ options list and select the the list that you want to edit.
4. Select the options that you don’t want to be indicated or evaluated by clicking on the switch button. Only the checked options will show in the app.
5. You can also remove options here.  Important:  This means the option will no longer be available across the organisation.  It is only possible if no data has been entered yet, to avoid data loss.

Do you want to add a new option? That can also be done!

1. Click on ‘Add new option’.
2. Give the new option a name and click on ‘Add’.

Profile details

1. Click on the ‘Personalise details’ menu.
2. Go to the ‘Profiel details’ tab.
3. Click ‘View’ and select the list you want to edit.
4. Select the fields that you don’t want to be indicated using the switch button.  Only the checked options will show in the app.
5. You can also remove personalised fields here.  Important:  This means the data field will no longer be available across the organisation.  It is only possible if no data has been entered yet, to avoid data loss.

Do you want to add a field? That can also be done!

1. Click on the ‘Details sort’ options list and select the personalised list that you want to edit.
2. Click on ‘Add new field’.
3. Give the new field a name, select the right ‘Input type’ and click ‘Add’.
4. Do you want to change a field that you added? Click on the name on the list to change it.

Within each team the data lists and profile details can be further changed.  The team leader from each team can specify for each data option and each profile field whether it can be enabled.  If a field is disabled it will not be available in the app or on the web platform.  The team leader cannot add extra fields or delete fields.  This must be done at the organisation level by the administrator.  

1. Click on the ‘My Team’ menu.
2. Go to the ‘Data options’ or Profile fields’ tab.
3. Click on the respective options list ‘Details sort’ or ‘View’ and select the list you want to edit.
4. Select the options that you don’t want to indicate or evaluate using the switch button.  Only the checked options will appear in the app.

If you remove your organisation from StreetSmart Impact, all the collated data will be held for a time, then it will be irrevocably deleted.

If you make a colleague inactive, they will no longer have access to the StreetSmart Impact programme.  A colleague made inactive will, for that month only, still have a licence.  Their licence will be inactive starting from the following month.

If you remove a team, none of these team members will have access to the data registered within that team.  If you remove a team then all the registered data for this team is permanently deleted.

If you remove a colleague from your team, this colleague no longer has access to the registered data for that team. The colleague continues to be a member of your organisation.

If you make a location inactive, no new activities can be added to this location. All data registered at this location is saved.  The location will still appear in the reporting.

A deactivated participant will not show up in the app and can no longer be registered in an activity.  The team leader can reactive the profile.

If you remove a participant, all the registered details of the participant will be deleted.  Only their participation in past activities is held anonymously.

You can only remove an activity if there is no registered data and no participants added.  A deleted activity will no longer appear in the activities overview.

The legal documents can be found here:
- Terms of Service
- Privacy Policy
- Data Processing Policy

Share your own game by clicking the ‘Share a new game’ at the top of the homepage. Follow the steps of the wizard to complete your upload. Need more information about how to use the wizard? Read this tutorial.

You will always stay the owner of your uploaded materials, but you will give a license to other users of the platform and to us to use and change them. Only upload material of which you have the rights, or which are rights free. For more information, read our Terms & conditions on the StreetSmart Play platform.

StreetSmart Play is a free of charge educational content-sharing platform. Make an account and discover hundreds of educational games and activities for free.

For a quick search, go to the home page and select a topic, learning skill or activity at the top of the page.

For a more extensive search, go to the games page and scroll down. On the left-hand side of the page, you will find a green filter button. Click the filter button and select the filters you want to use.

Scroll down and click apply filters to get the results. More information on the use of filters can be found in this tutorial.

After uploading your game, it might take a while before our content managers publish your game in the other languages. This way, a spelling check can be executed to make sure the description of your game is understandable to other users. Meanwhile, your game will be visible on your own profile under the section ‘Your games that are being reviewed.’

Your favourite games and contributors can be saved in your profile. To add a game to your profile and save it for later, just click the heart button on the game or overview page. To add a contributor to your favourite contributors, go to the profile of a game designers and click the heart button. Both your favourite games and contributors can be found in the ‘My Favourites’ tab in your profile.

Probably, you are not logged in to the StreetSmart Play platform! Click the Login/Sign Up button at the top of the page and follow the steps. No account yet? Check out the tutorial or just register here.

StreetSmart Play is an online content-sharing platform where everyone can share their educational activities with the community. The platform is community owned and quality-control is maintained by a system of rating and feedback. Moreover, users are able to report games if the games are not clear or if they contain inappropriate content which is not in line with the universal children’s rights and our terms and conditions. For more info, check our terms and conditions here.

Click on the register button and fill in the blank fields. After you agree with the terms of conditions, you can create your account.

Already have an account? Sign in with your email address and password.

Check if you used the correct email and password.

• Forgot your password? Click on the ‘Need help signing in?’ button to recover your password.
• No account yet? Go to the register page to create an account and get free access to all learning materials.

Go to the sign in page and click on the ‘Need help signing in?’ button. After you fill in your email address, you can recover your password.

After registering, you will receive a confirmation email to the email address you entered during registration from learn-no-reply@mobileschool.org. Click on the link in the email to confirm your email address.

If you do not see the confirmation email in your email inbox, check the following questions and solutions:

• Was there was a typo or error in the email address when you registered on StreetSmart Learn? This could mean the confirmation email is being sent somewhere else.
• Did you check your spam folder? The automated confirmation email message might be there.
• Your email provider might have blocked automated email messages.
• Look with the search function in your mailbox for an email from learn-no-reply@mobileschool.org.
• From the StreetSmart Learn log in page, click Forgot my password. Clicking the link in the password reset message will confirm your email. (You don't have to reset your password.)

You cannot do this on your own. Please contact us at info@street-smart.be and we will make sure we delete your account.

Yes! StreetSmart Learn is entirely free of charge and is open to everyone who is looking for online training. From teachers to youth workers, from street educators to young leaders...

To change your full name in your StreetSmart Learn account:

• At the top of any page, select the dropdown menu icon next to your username.
• Select ‘Account’.
• Next to the ‘Full Name’ field click ‘Edit’, then make the changes you want to your full name.
• When done, click save.

No, once a StreetSmart Learn username has been created during registration it cannot be changed.

StreetSmart Learn offers training content on several topics. For each of the topics offered, you can find several training programmes. A programme is a longer learning track, constructed from smaller learning units, which we call courses. A course has only one learning objective and takes around 20 minutes to complete. Check out the following example for clarification:

To find a programme of course, you can …

• Use the search bar on the homepage. Just type a word in the search bar and the platform will suggest some courses and programmes.
• Explore courses by topic on the homepage. All programmes or courses of a specific topic will appear.
• Use the tabs ‘courses’ and ‘programs’ to find courses or programmes. Here, you can also use the filter function, where you can filter on organisation, topic and language.

Found a programme or course on StreetSmart Learn you are interested to follow? Make sure to enroll.

• Enrolling in a course is easy. On the course page, click on ‘view course’. Now you will land on an overview page of the course, where you can see the different modules. At the top you will see: ‘Enroll now to access the full course.’ Click here. Once enrolled, the course will appear on your StreetSmart Learn Dashboard.
• By enrolling in a programme, you enroll in all the courses of the programme at the same time. Click on the programme you want to follow and then click on the yellow button: ‘view programme progress’. Now you are enrolled in all courses of the programme.

StreetSmart Learn uses the principles of microlearning. That’s why programmes are split up into shorter, manageable courses that take around 20 minutes. The estimated duration of each course can be found on the course pages and on the course tiles. The estimated duration of a complete programme is also visible on the programme tiles and on the programme page.

On each course page, there’s an estimated duration of the course. However, there’s no due date to finish the programme or course once you start. This way everyone can progress at their own pace.

There are no restrictions or obligations, you can follow every course separately, but it’s recommended to follow the courses of one programme in sequence. The recommended sequence is displayed on the programme page.

When you arrive at the end of the course, we ask you to share if you would recommend this course. Once completed, you land on the progress page of your course, where you can request a certificate. You can view your certificate by clicking the link.

You can also go to your dashboard and look for the course you just completed. There you can find a link to the related programme. If you click on this related programme, you can check your programme progress and see what courses you already completed, which ones are remaining and which ones are in progress.

We love toThe topics are chosen based on a survey with youth workers worldwide and based on our own expertise. Of course, this is not everything we have. StreetSmart Learn will be expanded with new topics and new programmes in the future. We will also be working with partners to be inspired by their expertise and provide you with the best possible learning materials, so stay tuned!  hear from you, so feel free to make suggestions. Please send them to our email address info@street-smart.be.

We love to hear from you, so feel free to make suggestions. Please send them to our email address info@street-smart.be.

The assignments are rated. You need to have 50% or more to be able to receive a certificate for each course.

This is a surprise! You can find the badges you received on your profile on StreetSmart Learn, in the tab ‘Accomplishments’. When you receive your first badge, you will also get a notification on your email address from Badgr (the badge provider).

You receive a certificate when you complete a course and pass the assignments linked to that course (>50%). When you finish all courses of a specific programme, you will also receive a programme completion certificate.

An overview of your achievements can be found on your profile. Open the dropdown menu by clicking on your name and go to your ‘dashboard’ OR to your ‘profile’ to consult your certificates and other achievements.

Lifelong learning is not an unfamiliar concept these days. Here at MobileSchool.org, we are convinced that we should keep expanding our knowledge to keep up with our ever-changing environment. The programmes at StreetSmart Learn will help you improve your daily practice and support you in offering youth work that is impactful and interesting for your target group.

Not everyone can upload content themselves but we do work with partner organisations that create content for StreetSmart Learn. Interested to work with us? Make sure to contact us on info@street-smart.be and let’s talk how we can collaborate.

The decision to use the pronoun ‘he’ was made pragmatically. We obviously want our content to be inclusive, but also accessible to everyone. We want our content to be fluent and easy to read for all learners.

All courses and programmes are available in English, Dutch, French, and Spanish. On the top right corner of the page, you can easily change the language to follow the courses in your preferred language!

Do you have some feedback for us? Please let us know on info@street-smart.be and we’ll make sure to provide you with an answer.

All videos created by StreetSmart are available in four languages: English, French, Spanish and Dutch. The main language of the video is always English, but you can change the subtitles of the videos to the other languages by clicking the CC icon at the bottom of the YouTube video. A red line will appear under the icon when closed captions have been enabled. To change the language, click the gear icon and choose your preferred language.

On the tab ‘Profile’ you can see if you’re sharing a limited of full profile. A limited profile includes only your nickname and, optionally, an image. A full profile consists of, in addition to your username and profile image, information about your full name, your location, your language, a paragraph about yourself, links to your social media accounts.

If you choose to add profile information, course teams and other learners in your courses can view the information you share. Before you can share a full profile, you must specify your date of birth in the ‘Account’ tab.