Hi! Welcome to StreetSmart Impact. StreetSmart Impact is a digital solution developed by Mobile School VZW to support organisations working with children, young people and communities. The platform helps organisations document activities, monitor progress, structure insights and support their teams in a more efficient and consistent way.
These Terms of Service govern the use of StreetSmart Impact and therelated services provided by Mobile School VZW.
By registering for, accessing or using StreetSmart Impact, the Customer agrees to be bound by these Terms of Service. If a separate Order Form, pilot agreement or other written agreement has been concluded between Mobile School VZW and the Customer, these Terms of Service shall apply together with that document.
Customers are requested to read these Terms carefully before using the Services.
1 Definitions
For the purpose of these Terms of Service, the following capitalised terms shall have the meaning set out below:
1.1 “Agreement”: the contractual relationship between Mobile School VZW and the Customer concerning the Services. The Agreement consists of, as applicable: (i) these Terms of Service, and (ii) any Order Form, pilot agreement, quotation accepted by the Customer, purchase order accepted by Mobile School VZW, or other written agreement between the parties, and (iii) any applicable policies;
1.2 “Customer” or “you”: the legal entity or organisation entering into the Agreement with Mobile School VZW for professional purposes;
1.3 “End-User”: any individual authorised by the Customer to access and use StreetSmart Impact on behalf of the Customer, including employees, staffmembers, volunteers, youth workers or other authorised representatives;
1.4 “Mobile School VZW”, “we” or “us”: Mobile School VZW, a non-profit organisation incorporated under the laws of Belgium, with registered office at Brabançonnestraat 25, 3000 Leuven, Belgium, registered under company number 0478.688.664;
1.5 “Order Form”: any document, quotation, purchase order, online confirmation or other written arrangement accepted by both parties and setting out the commercial terms of the Services, including for example the applicable fees, number of licences, billing period, duration, onboarding or additionalservices;
1.6 “Services”: all services provided by Mobile School VZW to the Customer under the Agreement, including access to StreetSmart Impact, onboarding and any other agreed services;
1.7 “StreetSmart Impact”: the digital platform and related application developed and made available by Mobile School VZW as part of the Services;
1.8 “Term”: the duration of the Agreement, as specified in the applicable Order Form or, if no specific duration has been agreed, in accordance with these Terms of Service;
1.9 “Trial Period”: the initial free testing period during which the Customer may use StreetSmart Impact free of charge, as further described in these Termsof Service;
1.10 “Policies”: any additional policies applicable to the Services and communicated by Mobile School VZW, including for example the Data ProcessingAgreement, Privacy Policy and, where applicable, an Acceptable Use Policy.
2 Applicability and order of precedence
2.1 The relation between Mobile School and the Customer is governed, in the following order of precedence, by: (i) the applicable Order Form or other written agreement accepted byboth parties; (ii) these Terms of Service, and (iii) Belgian law.
2.2 These Terms of Service apply to the use of StreetSmart Impact and to all related Services provided by Mobile School, unless explicitly agreed otherwise in writing.
2.3 Any general terms and conditions of the Customer shall not apply, even if they state otherwise, unless Mobile School has expressly accepted them in writing.
3 Quotations
3.1 Any proposal, quotation or pricing information provided by MobileSchool is non-binding unless explicitly stated otherwise in writing.
3.2 Proposals and quotations are intended to describe the scope of the Services and the estimated fees based on the information available at that time.
3.3 Unless otherwise agreed in writing, a quotation shall lapse automatically if it is not accepted within the period indicated in the quotation, or, if no period is indicated, within a reasonable period of time.
3.4 Any change to the requested scope, timing, number of licences or other relevant elements may lead to an updated quotation or revised commercial terms.
4 Trial Period and conversion to paid Services
4.1 New Customers may be granted a free Trial Period of thirty (30) calendardays, unless otherwise agreed in writing.
4.2 The purpose of the Trial Period is to allow the Customer to test StreetSmart Impact in its own working context and assess whether the Services are suitable for its organisation.
4.3 Any extension of the Trial Period beyond thirty (30) calendar days shall only be valid if expressly agreed in writing between the parties. In such case, Mobile School may require a separate pilot agreement, Order Form or other written confirmation setting out the specific conditions of the extended trial.
4.4 At the end of the Trial Period, the Services shall continue on a paid basis if the Customer confirms the subscription through an Order Form, purchase order, written confirmation or any other form of acceptance approved by Mobile School.
4.5 Unless otherwise agreed in writing, the expiry of the Trial Period does not automatically create a paid subscription.
4.6 Mobile School may determine reasonable conditions applicable during the Trial Period, including limitations relating to the number of End-Users, available functionalities, support, onboarding or duration.
4.7 If the Customer does not confirm continuation of the Services before the end of the Trial Period, Mobile School may suspend or disable access to StreetSmart Impact and the Customer shall no longer be entitled to use theServices. Mobile School may retain the Customer’s data for a period of up to thirty (30) days following the end of the Trial Period, solely for the purpose of enabling data export or reactivation of the Services. After this period, the data shall be deleted or anonymised in accordance with the Data Processing Agreement.
5 Performance of the Agreement
5.1 Mobile School shall perform the Services with reasonable care, skill and diligence, in good faith and in a professional manner, taking into account the nature of the Services and what may reasonably be expected from a provider of similar services.
5.2 StreetSmart Impact is made available as a standard digital solution. Unless explicitly agreed otherwise in writing, Mobile School does not undertake to develop specific new features, functionalities or integrations for the Customer.
5.3 The Customer acknowledges that StreetSmart Impact may evolve overtime and that Mobile School may make reasonable changes, improvements, updates or technical adjustments to the Services.
5.4 If the Customer has a complaint concerning the Services and/or the Agreement, it shall notify Mobile School in writing via info@street-smart.be within a period of 15 business days after becoming aware of the issue, including a sufficiently detailed description of the complaint.
6 Use of StreetSmart Impact
6.1 Subject to compliance with the Agreement and timely payment of the applicable fees, Mobile School grants the Customer a limited, non-exclusive,non-transferable and non-sublicensable right to access and use StreetSmart Impact during the Term for its internal professional purposes.
6.2 The Customer may allow its authorised End-Users to access and use StreetSmart Impact on its behalf, within the scope of the subscribed Services.
6.3 The Customer is responsible for:
(a) the use of StreetSmart Impact by its End-Users;
(b) ensuring that only authorised End-Users have access to the Services;
(c) keeping account credentials secure and confidential; and (d) using the Services in accordance with the Agreement and applicable law.
6.4 The Customer shall not, and shall not permit any third party to:
(a) sell, resell, rent, lease, sublicense or otherwise commercially exploit StreetSmart Impact as such;
(b) copy, modify, translate or create derivative works from StreetSmart Impact, except where permitted by mandatory law;
(c) reverse engineer, decompile or attempt to extract the source code, except where permitted by mandatory law;
(d) use StreetSmart Impact in an unlawful manner or for unlawful purposes.
6.5 If the Customer becomes aware of any unauthorised use, security incident or technical issue affecting StreetSmart Impact, it shall inform Mobile School without undue delay and take reasonable steps to prevent further misuse or damage.
7 Availability, maintenance and support
7.1 Mobile School shall use reasonable efforts to ensure that StreetSmart Impact remains generally available and operational.
7.2 The Customer acknowledges that temporary unavailability may occur, including for maintenance, updates, technical interventions, security measures or causes beyond Mobile School’s reasonable control.
7.3 Where reasonably possible, Mobile School shall aim to perform planned maintenance during low-usage periods and to limit disruption to the Services.
7.4 Basic helpdesk support for normal use of StreetSmart Impact is included in the subscription fee, unless otherwise agreed in writing.
7.5 Support requests may be submitted via the contact details communicated by Mobile School. Mobile School shall use reasonable efforts to respond within a reasonable time, taking into account the nature and urgency ofthe request.
8 Onboarding and training
8.1 Mobile School may provide onboarding materials, documentation, demos or online guidance to help the Customer and its End-Users use StreetSmart Impact effectively.
8.2 Unless otherwise agreed in writing, standard onboarding support included in the Services shall be limited to the onboarding materials and guidance normally provided by Mobile School for the relevant subscription model.
8.3 If additional onboarding, workshops, team set-up support or more in-depth training is requested by the Customer, or is considered useful by Mobile School, such services may be offered separately and shall be subject to prior agreement on scope, timing and fees.
9 Additional services and custom development
9.1 Any custom development, tailored configuration, integration work or other additional services requested by the Customer are not included in the standard subscription fees, unless explicitly agreed otherwise in writing.
9.2 Such additional services shall be subject to a separate quotation, Order Form or other written agreement specifying the scope, timing and applicable fees.
10 Accounts and licences
10.1 The Customer is responsible for providing accurate and complete information when requesting access to StreetSmart Impact and for keeping such information up to date.
10.2 The Customer may create or request access for multiple End-Users, in accordance with the number of licences purchased or otherwise made available under the Agreement.
10.3 Each End-User account is personal and may only be used by the individual to whom it has been assigned.
10.4 The Customer is responsible for managing access rights of its End-Users and for all activities carried out through the End-User accounts.
10.5 Access to StreetSmart Impact is granted through End-User licences. The number of licences available to the Customer depends on the arrangement agreed between the parties.
10.6 Certain Customers may receive prepaid, sponsored or transferred licences through a third party, such as a city, municipality, donor, foundation or partner organisation. In that case, the scope, number and duration of those licences shall be determined by the applicable agreement between Mobile School and the relevant third party.
10.7 If the Customer uses more licences than the number included in the applicable subscription or sponsorship arrangement, Mobile School may invoice the additional licences directly to the Customer in accordance with the applicable pricing model.
10.8 The Customer may add or remove End-User licences during the Term. Any changes to the number of licences may affect the applicable subscription fee in accordance with the pricing model set out in Article 11.
11 Subscription model and licence fees
11.1 StreetSmart Impact is provided as a subscription-based service. The Customer pays a monthly subscription fee which grants access to the StreetSmart Impact environment for its organisation. The subscription includes platform hosting, maintenance and standard support.
11.2 Unless otherwise agreed in writing, the base subscription fee is €59 per month. This base subscription includes three (3) End-User licences.
11.3 If the Customer requires additional End-User licences beyond those included in the base subscription, additional licences may be purchased. Unless otherwise agreed, the standard fee for additional licences is €19 per End-User licence per month.
11.4 Volume discounts may apply depending on the number of licences assigned to the Customer. Unless otherwise agreed in writing, the following discount structure applies: after the first 10 licences, a €5 discount per licence may apply; after the first 30 licences, a €10 discount per licence may apply. The applicable licence price is determined based on the total number of active End-User licences assigned to the Customer during the relevant billing period.
11.5 Licence fees are calculated based on the number of End-User licences assigned to the Customer during each billing period. Where a billing period covers multiple calendar months, the total fee shall be calculated based on the number of End-User licences active during each calendar month within that billing period. An End-User licence is considered active for a given month if it has been assigned to a user at any time during that month, regardless of whether the licence is later deactivated during that same month.
11.6 Mobile School may agree with certain Customers on alternative pricing arrangements, including but not limited to discounted subscriptions, bundled licences or sponsorship arrangements, which shall be documented in an Order Form or other written agreement.
11.7 Mobile School may update its pricing model from time to time. Any pricing changes shall be communicated in advance and shall apply only to future billing periods or subscription renewals.
12 Invoicing and payment
12.1 Unless otherwise agreed in writing, Mobile School shall invoice the Customer in accordance with the billing frequency set out in the applicable Order Form. Invoices are sent electronically.
12.2 Invoices must be paid by the due date indicated on the invoice. Unless otherwise stated, all fees are exclusive of VAT and any other applicable taxes, duties or levies which shall be payable by the Customer where applicable.
12.3 Any invoice dispute must be notified to Mobile School in writing within fifteen (15) calendar days following the invoice date, including a clear explanation of the grounds for the dispute. Undisputed amounts remain payable.
12.4 Unless otherwise agreed in writing,subscription fees already paid are non-refundable.
13 Late payment
13.1 If the Customer fails to pay an invoice on time, Mobile School may, after having sent a payment reminder, suspend access to StreetSmart Impact and/or suspend the performance of other Services until payment has been received.
13.2 Without prejudice to any other rights or remedies, overdue amounts may give rise to late payment interest and compensation as permitted under applicable Belgian law.
13.3 The Customer shall reimburse any reasonable costs incurred by Mobile School for the collection of overdue and undisputed amounts, insofar as permitted under applicable law.
14 Term and termination
14.1 The Agreement starts on the date agreed between the parties or, in the absence of such date, on the date the Customer is first granted access to the Services.
14.2 During the Trial Period, either party may end the Trial Period at any time by written notice, unless otherwise agreed in writing.
14.3 After the Trial Period, the paid subscription shall start only if confirmed in accordance with Article 4.4 and shall continue for the duration agreed in the applicable Order Form or pricing arrangement.
14.4 Monthly subscriptions, unless otherwise agreed in writing, renew automatically for successive monthly periods and may be terminated by either party by written notice no later than five (5) business days before the end of the then-current monthly period.
14.5 Either party may terminate the Agreement with immediate effect by written notice if the other party commits a material breach of the Agreement and fails to remedy that breach within fifteen (15) calendar days after having been given written notice to do so.
14.6 Material breach may include, without limitation: (a) non-payment of undisputed invoices; (b) unlawful or unauthorised use of StreetSmart Impact; (c) serious or repeated breach of these Terms of Service; (d) serious breach of confidentiality or intellectual property obligations.
14.7 Either party may terminate the Agreement with immediate effect if the other party ceases its activities, becomes insolvent, is declared bankrupt or becomes subject to similar insolvency proceedings.
14.8 Mobile School reserves the right to discontinue StreetSmart Impact or a substantial part of the Services. In such case, Mobile School shall provide the Customer with prior notice of at least six (6) months, unless a shorter notice period is required due to legal, technical or operational reasons beyond Mobile School’s reasonable control. During this notice period, Mobile School shall use reasonable efforts to enable the Customer to export its data and ensure a smooth transition. Discontinuation of the Services shall not entitle the Customer to any additional compensation, except where required by applicable law.
14.9 Upon termination of the Agreement: (a) the Customer’s right to access and use the Services ends; (b) Mobile School may deactivate the Customer’s and End-Users’ access; (c) any outstanding amounts lawfully due remain payable; and (d) provisions which by their nature are intended to survive termination shall remain in force.
15 Cancellation of workshops and additional services
15.1 If the Customer cancels a workshop, training session or other scheduled additional service, the following cancellation fees may apply: 50% of the agreed fee if the cancellation occurs between one (1) month and two (2) calendar weeks before the scheduled date; 100% of the agreed fee if the cancellation occurs less than two (2) calendar weeks before the scheduled date.
15.2 The Customer shall reimburse any reasonable costs already incurred by Mobile School in preparation of the cancelled service, including for example travel or accommodation costs.
15.3 Services relating to custom development, integrations or other tailored work cannot be cancelled once the execution of the work has started.
15.4 If the Customer cancels custom development services before the start of the work, Mobile School may charge a cancellation fee of up to twenty percent (20%) of the agreed fee.
16 Liability
16.1 Mobile School performs the Services on a best-efforts basis. Mobile School shall not be liable for the achievement of specific results unless explicitly agreed in writing.
16.2 To the maximum extent permitted by applicable law, the total liability of Mobile School under the Agreement shall be limited to the total amount of fees paid by the Customer for the Services during the twelve (12) months preceding the event giving rise to the claim.
16.3 Mobile School shall not be liable for indirect or consequential damages, including but not limited to: loss of profits, loss of revenue, loss of savings, loss of data, business interruption, claims from third parties.
16.4 Mobile School shall not be liable for damages resulting from: incorrect or unlawful use of StreetSmart Impact by the Customer or its End-Users, failure by the Customer to follow reasonable instructions or security recommendations, use of the Services after a known problem has been identified, events of force majeure as described in Article 16.
16.5 The Customer remains responsible for the use of StreetSmart Impact by its End-Users and shall indemnify Mobile School against third-party claims resulting from unlawful or improper use of the Services by the Customer or its End-Users.
17 Force majeure
17.1 Neither party shall be liable for any failure or delay in the performance of its obligations under the Agreement if such failure or delay results from events beyond its reasonable control (“force majeure”).
17.2 Force majeure events may include, without limitation: natural disasters, war or terrorism, strikes or labour conflicts, pandemics or public health emergencies, major technical infrastructure failures, government measures, failures of suppliers or subcontractors.
17.3 In the event of force majeure, the affected party may temporarily suspend the performance of its obligations for the duration of the force majeure event.
17.4 If the force majeure situation continues for more than three (3) months, either party may terminate the Agreement by written notice without liability.
18 Confidentiality
18.1 Each party shall treat as confidential all information received from the other party that is marked as confidential or that should reasonably be understood to be confidential in the context of the Agreement.
18.2 The Customer shall not: disclose confidential information of Mobile School to third parties without prior written consent; use such information for purposes other than the use of the Services under the Agreement.
18.3 The Customer shall not attempt to reverse engineer, decompile or otherwise analyse StreetSmart Impact beyond what is permitted by applicable law.
18.4 The confidentiality obligations remain in force during the Term of the Agreement and for one (1) year after termination.
18.5 Mobile School remains the owner of all confidential information and intellectual property related to StreetSmart Impact.
18.6 Feedback, suggestions or ideas provided by the Customer may be used by Mobile School to improve the Services.
19 Intellectual property
19.1 All intellectual property rights relating to StreetSmart Impact and the Services remain the exclusive property of Mobile School or its licensors.
19.2 The Agreement does not transfer any intellectual property rights to the Customer other than the limited right to use the Services during the Term.
19.3 The Customer shall not remove or alter any copyright notices, trademarks or other proprietary notices displayed in the Services.
19.4 Any use of the Mobile School or StreetSmart name, logo or brand by the Customer requires prior written consent from Mobile School.
20 Privacy and data protection
20.1 Mobile School processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
20.2 The processing of personal data in the context of the Services shall be governed by the Data Processing Agreement between Mobile School and the Customer, which can be consulted on the website.
20.3 The Customer acts as the data controller for personal data entered into StreetSmart Impact and is responsible for ensuring that such processing complies with applicable privacy legislation.
20.4 Mobile School acts as data processor and processes personal data only in accordance with the Customer’s instructions and the Data Processing Agreement.
21 Changes to the Terms or the Services
21.1 Mobile School may update or amend these Terms of Service from time to time.
21.2 Customers will be informed of any material changes through the platform, by email or through other reasonable means.
21.3 Updated Terms shall enter into force no earlier than thirty (30) calendar days after notification.
21.4 If the Customer continues to use the Services after the effective date of the updated Terms, the updated Terms shall apply.
22 Set-off
To the extent permitted under applicable law, Mobile School may set offany amounts owed by the Customer against amounts payable to the Customer.
23 Miscellaneous
23.1 No waiver
The failure or delay by Mobile School in exercising any right under the Agreement shall not constitute a waiver of that right. Any waiver shall only be valid if expressly confirmed in writing.
23.2 Notices
Unless otherwise agreed, any formal notice under the Agreement shall be sent by email to the contact details provided by the parties. Notices sent by email shall be deemed received three (3) business days after the date of dispatch.
23.3 Severability
If any provision of the Agreement is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect. The parties shall replace the invalid provision with a valid provision that reflects as closely as possible the original intent of the parties.
23.4 Assignment
The Customer may not transfer or assign the Agreement or any of its rights or obligations without the prior written consent of Mobile School. Mobile School may transfer the Agreement to an affiliated entity, successor organisation or entity acquiring the relevant activities, provided that the Customer’s rights under the Agreement are not materially affected.
24 Governing law and jurisdiction
24.1 The Agreement shall be governed by and interpreted in accordancewith the laws of Belgium.
24.2 The parties shall first attempt to resolve any dispute amicably.
24.3 If no amicable solution can be reached, the dispute shall besubmitted to the competent courts of Leuven, Belgium.
25 Language
These Terms of Service are drafted in English. In case ofinconsistencies between the English version and any translation, the Englishversion shall prevail.